Info:

Outlook 2013 Pro Plus - Windows 7 64bit - Exchange 2007 Hosted by Rack Space - everything fully patched....

every user in our company on Office 2013 now has the same issue: shared calendars won't populate with the following error: "no connection" when they try to see another user's calendar in scheduling assistant, it just shows those diagonal lines (like they don't have permission)

Based on "research", reaching out to Rack Space and some desperate Googling, I've tried the following to no avail:

-          run full repair of Microsoft office 2013 and also reinstalled Office 2013

-          turn off /on cached exchange mode, turned off /on Work Offline mode

-          rebuild OST and email profile

-          start Outlook in safe mode with no add-ins running

-          check auto discover records and add auto discover server address to local intranet zone in Internet Explorer

-          modify calendar permissions for both ends of the calendar interaction

-          check Outlook OWA access, confirmed everything is fine there

anyone have any ideas for me? people in Outlook 2010 have no issues BTW; just Outlook 2013....

thank you so much in advance and please let me know if I can provide more info!

Hi,

This issue may be caused by KB 2837643 & KB 2837618, please uninstall the patches, let the users create a new profile to test the result:

http://support.microsoft.com/kb/829918/en-us

If the issue is caused by the patches, please note we have realized this issue and hopefully there will be a fix to this issue soon. We will inform you as soon as there's a fix.

Regards.

Melon Chen
TechNet Community Support

• Edited by Melon Chen CHNMicrosoft contingent staff, Moderator Friday, November 22, 2013 5:06 PM modify

Melon,

thank you so much for the reply and information! unfortunately, I removed those 2 KB updates, created a new Outlook profile and the issue is still happening for everyone I've tried the fix on so far....

any other suggestions? thank you again!

I experienced the same with 2013 Outlook.  This was my solution, your mileage may vary.



Click File => Info => Account Settings => Select account => Click repair.

Restart Outlook

Select Mail Icon => Click Send/Receive => Click Work Offline (you will see an X on outlook in your task bar) => Click Work Offline (the X will disappear from the task bar)

I repeated the above (Work offline/online) for the calendar Icon.

Wait a few seconds...my calendar finally updated.



The above comes with no guarantees, and maybe some of the steps are not required, but this worked for me

• Marked as answer by Jesse C S Thursday, July 24, 2014 10:58 PM

Awesome! just tried this on a client computer and it appears to have worked! thank you so much......Mr. Hips :) I'll have to test on further clients, but it looks to have worked. Thanks again!

Worked like a charm - good show!

This worked for me. But then the next time I closed and restarted Outlook it came back. Has anyone else encountered the successive recurrence of the problem? As a side note, I did the complete steps the first time and just the repair the second time and both worked (but only until the next time I launched Outlook).